Strengthen your company's feedback culture: our advice

Le corporate feedback is essential for improving performance in the workplace and everyone's interpersonal skills. However, a genuine feedback culture is rarely used in the workplace, even though everyone agrees that it is beneficial for both the giver and the receiver!

What is 360° feedback?

Le 360° feedbackalso known as 360° evaluation is an approach that enables a manager (or senior executive) to be assessed by his or her entire professional entourage: close colleagues, hierarchical superiors, suppliers, customers, etc. The aim is to obtain an objective overview of his or her performance. The aim is to obtain an objective overview of the manager's managerial skills. The elements assessed depend on the company and the sector of activity, but the manager will generally be assessed on :

• Management skills These include being fair and equitable, managing conflict, bringing people together and recognising each other's skills, etc.
• His skills leadership, innovation, creativity, influence, taking a step back, etc.
• Managing your business decision-making, the ability to delegate effectively, understanding strategic issues, etc.
• Soft skills and behaviour These include communication, flexibility and availability, alignment with the company's values, expression of emotions and feelings, etc.

Implementing a feedback culture within the company

How to introduce a feedback culture in your company ? There are 5 main stages:

1. Determining a guideline We need to agree on the meaning we want to give to feedback and on the changes we hope to see within the company by asking the right questions: Who? Who? Who? What? What? When? How often?
2. Involving managers They are the key players in 360° feedback, and their commitment is crucial.
3. Choosing the right tools Do you already have in-house tools for developing this feedback culture, or do you need to roll out a new one? The simplest tool is the feedback questionnaire.
4. Mobilising employees Each employee must understand his or her role, and it is important to provide training in benevolent communication to ensure that feedback is always constructive.
5. Setting up a monitoring system For a change in corporate culture to be sustainable, its impact must be measured over time so that the feedback process can be improved if necessary.

How do you give positive feedback?

Le positive feedback in the workplace is a powerful lever for growth. Many managers forget to thank or reward their staff for a job well done or for taking the initiative. A positive feedback culture reinforces appropriate behaviour of which the person may be unaware: "I liked it when you did this because such and such a consequence was advantageous.". Encouraging an employee's strengths Not only does this help to boost the individual's performance by creating a positive dynamic, it also gets them even more involved in the project: they will naturally be drawn towards greater professional awareness and skills. A successful positive feedback must be factual, authentic, simple and direct.

How do you give negative feedback?

No-one likes to hear negative things about their work or behaviour, but giving a positive impression is a good way of making a difference. negative feedback in the workplace can be quite constructive if you put your mind to it. As we said earlier, it's always a case of starting with the positive, and then giving it your all. areas for improvement by highlighting the employee's weak points with kindness. Feedback should be presented not as a final judgement, but as a way of improving. It is important to be precise and factual We therefore avoid making any judgements about the person in question, and we give priority to a more personal approach. objective feedback on a specific situation (for example, a file or a customer relationship). Next, it is crucial to co-constructing solutions with the employee and think about courses of action to be implemented following this feedback.

La feedback culture in the company is essential for innovative, empathetic and agile leadership. Contact our Qualintra experts for a made-to-measure support of your company feedback project !