360° Expert

360° Feedback: Business expert

Target population and objectives

This 360° feedback tool measures the skills expected of an expert in their field. The expert may be an operational expert (e.g. a researcher, a transport and customs specialist in a mass distribution company, a nuclear risk manager in an insurance company or a key account manager) or a functional expert (e.g. an international lawyer, an employee relations manager or a management controller).

The demands that organisations place on experts have changed in recent years. Experts must no longer simply be great "knowers"; they must be able to pass on their knowledge, anticipate and answer their customers' questions, and demonstrate good interpersonal skills. This 360° assessment highlights the strengths they can draw on in their day-to-day work and the behaviours and skills they need to reinforce to perform their role even better.

Presentation of the model

The 360° questionnaire is based on the most recent observations and research into the skills required of an expert. It is based on the Qualintra database, which is constantly being updated in line with the projects we carry out for our customers.

The questionnaire is organised around 7 skill families: technical leadership, knowledge management, results orientation, collaboration, innovation, customer orientation and interpersonal relations.

Each family is broken down into skills, and each skill is described in the form of several questions. Each question assesses an observable behaviour on a six-point scale: completely agree, agree, tend to agree, tend to disagree, disagree, completely disagree. Two open-ended questions at the end of the questionnaire allow participants to express themselves freely on the strengths and areas for improvement that they see in the person being assessed. These comments feed into the analysis of the figures and provide valuable material for interpreting the results. Scores are expressed on a scale of 1 to 6.

Points of attention for coaches

This 360° assessment is designed to evaluate the skills of individual expert contributors. If participants are in charge of a team (head of legal department, head of operational risk department, etc.), it is advisable to consider their role and whether management tasks take precedence over expert tasks. In this case, we recommend that you use the 360° Operational Manager Feedback to assess the participant's skills in a relevant way.