360° Operational Manager

360° Feedback: Operational manager

Target population and objectives

This 360° programme is aimed at operational managers, responsible for a team that may be made up of individual contributors and/or managers.

This 360° feedback tool highlights the strengths they can build on in their day-to-day work, and the behaviours and skills they need to reinforce to perform their role even better.

Presentation of the model

The 360° questionnaire is based on the most recent observations and research on the skills required by an operational manager. It is based on the Qualintra database, which is constantly being enhanced in line with the projects we carry out for our customers.

The questionnaire is organised around 3 families of skills: managing the team, interacting effectively and inspiring people.

Each family is broken down into several questions. Each question assesses an observable behaviour on a six-point scale: completely agree, agree, tend to agree, tend to disagree, disagree, completely disagree. Two open-ended questions at the end of the questionnaire allow participants to express themselves freely on the strengths and areas for improvement that they see in the person being assessed. These comments feed into the analysis of the figures and provide valuable material for interpreting the results. The scores are expressed on a scale of 1 to 6.

Points of attention for coaches

This questionnaire is aimed at middle managers. It is therefore necessary to have a good understanding of the environment and the scope of the appraisee to be sure of using a relevant 360° feedback questionnaire.